Terms & Conditions

Cashback

  1. EARNINGS OF 5% CASHBACK
    • Members can earn 5% cashback on their bill (before GST and service charge) when they dine-in, takeaway or purchase retail products from any of our outlets.
    • Not valid for purchase of products from third party and/or online retail platforms. Not valid for delivery orders from third party vendors.
    • Requests for cashback for previous or backdated receipts will not be entertained.
    • The system may require three to five working days for transactions and any changes to be reflected.


  2. REDEMPTION OF 5% CASHBACK
    • Valid for dine-in, takeaway and retail products purchased in-store.
    • Not valid in conjunction with other promotions/discounts/privileges and vouchers except for Mall Cash Vouchers and/or Song Fa Dining/Gift Vouchers.
    • Cashback will be based on amount after voucher usage.
    • Member must be physically present during point of payment and must inform our cashier on the amount of cashback you wish to redeem.
    • Your 4-digit pin will be required for redemption of cashback.
    • Cashback cannot be converted for cash or exchanged for vouchers.


  3. EXPIRY OF CASHBACK
    • Cashback credits are valid for 365 days from the last transaction.
    • All unused credits will expire after 365 days and forfeited unless a renewal is made before expiry.
    • An SMS alert will be sent to members 14 days before the month of expiry.
    • For members who have unsubscribed from SMS alerts, you may log in to your own Advocado Membership Portal (advocado.me) to check the expiry date of your cashback.
    • Members are responsible for the renewal of his/her cashback credits before expiry. Strictly no refund or extension of cashback credits after expiry.


  4. AUTHENTICATION
    Member must be physically present, and the mobile number used for member registration must be entered at the point of payment.

Vouchers

  1. VALIDITY
    • Valid for dine-in, takeaway and retail products purchased at Song Fa outlets only.
    • Not valid for purchase of products from third party and/or online retail platforms. Not valid for delivery orders from third party vendors.

      TYPE OF E-VOUCHERS TERMS & CONDITIONS
      $5 Welcome
      • Valid with a minimum spend of $30* on your next day visit. *before GST and service charge
      • Valid for 90 days.
      • 1 voucher redemption per member, no splitting of bills.
      $5 Birthday Voucher
      • Valid with no minimum spend.
      • Voucher must be redeemed within birthday month.
      • Member profile must be completed at least 2 days before birthday month.
      • Voucher will be automatically pre-loaded 1 day before birthday month.
      • Please ensure that member profile is completed at least 2 days before birthday month. Requests for Birthday Vouchers past the completion period will not be entertained.

  2. EXCLUSIONS
    • Vouchers are not stackable and cannot be used in conjunction with each other/other promotions/ discounts and or privileges (except for Mall Cash Vouchers and/or Song Fa Dining/Gift Vouchers).

      TYPE OF VOUCHER / CAMPAIGN EARN CASHBACK REDEEM CASHBACK STACK WITH ADVOCADO VOUCHERS STACK WITH MALL VOUCHERS
      Mall Cash Voucher
      Capitaland, JemX, FRx, Mapletree etc
      Song Fa Dining / Gift Voucher
      Advocado Voucher
      Welcome, Birthday, Lucky Draw etc
      Promotional Voucher
      Promotional Campaign

Exclusive Privileges

  1. ADVANCE members (members who have completed their profile) are automatically eligible for Song Fa’s exclusive privileges which may include (1) Lucky Draws (2) Promotional Campaigns. Please refer to respective privileges for respective Terms & Conditions.

Termination and Cancellation

  1. MEMBERSHIP WITHDRAWAL
    • A member may choose to withdraw from the membership at any time by sending an email to contact@songfa.com.sg
    • Successful withdrawal may take up to 5 working days to process.
    • Upon the successful withdrawal of the membership account, all cashback credits, vouchers, and privileges will be forfeited.
    • All cashback credits, vouchers and privileges cannot be transferred to another membership account.

  2. BREACH OF TERMS AND CONDITIONS
    • In the event of any breach of the Terms and Conditions of Song Fa’s Membership Rewards, or if member’s account and activities are found to be fraudulent, unlawful or otherwise, Song Fa Bak Kut Teh Food Pte Ltd has the right to immediately terminate the membership with or without notice.
    • Upon the termination of the membership account, all cashback credits, vouchers, and privileges will be forfeited and Song Fa Bak Kut Teh Food Pte Ltd will not be liable for any loss or damage resulting thereafter.

Communication

  1. PERSONAL DATA POLICY
    As a Song Fa Membership Rewards member (“Song Fa member”), you agree to Song Fa Bak Kut Teh Food Pte Ltd (“Song Fa”)’s personal data policy as follows:

    We manage our Membership Rewards on e-platforms provided by Advocado Pte Ltd (“Advocado”). To enjoy the benefits of our Membership Rewards, you agree to create (or have previously created) an account with Advocado (your “Membership Account”) and agree to provide (or continue to provide) your personal data such as personal information (name, date of birth etc), contact information, transactional information (collectively, your “Personal Data”). When you visit us or when you make transactions, your Personal Data may be collected by us directly or disclosed to us by Advocado.

  2. ENQUIRIES
    For more information on Song Fa Membership Rewards, please visit www.songfa.com.sg/pages/membership or send us an email to contact@songfa.com.sg

Discretion

  1. Song Fa Bak Kut Teh Food Pte Ltd reserves the right to amend and/or withdraw any of the membership privileges, any form of promotions, campaigns and the terms and conditions stated herein without prior notice.