Song Fa Membership Rewards

Song Fa Membership Rewards

04 Feb, 2021

We have launched our very own #SONGFABKT membership rewards program! 🎉

 

 

BASIC Member

Membership is free and no app download is required!
Click here to register as a BASIC member

 

You will receive:

 • 5% Cashback on all orders
 • $5 Welcome Voucher

 

 

ADVANCE Member

Unlock more benefits by completing your profile.

Click here to complete your profile to become an ADVANCE member

 

You will receive:

 • All BASIC benefits PLUS+
 • $5 Welcome Voucher
 • Exclusive access to Advance member offers and privileges

 

 

Log Into Your Account

View your cashback, transactions, vouchers and offers by visiting www.advocado.me and log in with your registered mobile number

 

 

 

 

 

 

 

 

Frequently Asked Questions (FAQ)

 

Membership

Q. Is there an expiry for membership?

There is no expiry for membership. However, cashback credits have an expiry of 365 days from the date of your last transaction earned.

 

Q. What are the benefits for being a Song Fa member?

There are 2 tiers to being a Song Fa member

BASIC Member:

 • 5% Cashback on all orders* (dine-in, takeaway and/or purchase of retail products in store)
 • Receive a $5 Welcome Voucher upon successful registration

 

ADVANCE Member:

 • All BASIC benefits PLUS +
 • $5 Welcome Voucher during Birthday month
 • Exclusive access to member offers and privileges

 

 

Sign Up and Registration

Q. How do I sign up to become a member?

BASIC Member requires only your registered mobile number. Please click here to register as a BASIC member and enter the 6-digit verification code when prompted to complete registration

Alternatively, you can do so at any Song Fa outlets.

 

ADVANCE Member requires completion of profile information. Please click here to register as / upgrade to an ADVANCE member and complete all required fields to complete

 

 

Account Information and Enquiry

Q. How can I check my cashback, transactions, vouchers and offers?

You can check your membership account by logging in to www.advocado.me

 

 

 

 

Earning & Redemption of 5% Cashback

Q. How do I earn 5% cashback?

Earn 5% cashback from your bill* (dine-in, takeaway and/or purchase of retail products in-store before GST and service charge). Cashback is valid 365 days from date of issue. Member must by physically present and the mobile number used for member registration must be entered at the point of payment. Requests for cashback for previous or backdated receipts will not be entertained. The system may require three to five working days for transactions and any changes to be reflected. 

 

Q. If I fail to enter my membership account at point of payment, can I earn my 5% cashback by presenting my receipt at a later time?

We are unable to issue cashback credits for previous and backdated receipts.

 

Q. I purchased retail products from online platforms (Shopee, Lazada, direct email order). Am I entitled to earning cashback?

No. Only purchase of retail products from outlets are applicable for cashback earning and redemption.

 

Q. I ordered Song Fa delivery (GrabFood, Foodpanda etc). Am I entitled to cashback?

No. Delivery orders from GrabFood and other third-party delivery partners are not applicable for cashback earning and redemption.

 

Q. How do I redeem cashback credits?

Cashback accumulated can be redeemed to offset from total bill on your next visit. At point of payment, member must be physically present and must inform our cashier on the amount of cashback you wish to redeem and enter your 4-digit OTP.

 

Q. I would like to offset my total bill by redeeming cashback and using vouchers. Can I utilize both rewards at the same time?

No. Redemption of cashback is not valid in conjunction with other promotions, discounts, privileges, and vouchers except for vouchers issued by the mall. However, you can continue to earn 5% cashback on the remaining amount after voucher usage.

 

Rewards: Vouchers

 

Q. I have cash vouchers from Song Fa (Birthday Voucher, Welcome Voucher, Song Fa Voucher). Can I use it and redeem cashback at the same time?

No, Song Fa vouchers are not stackable with redemption of cashback. However, you can continue to earn 5% cashback from the remaining amount after voucher usage.

 

Q. I did not receive a $5 Welcome Voucher upon signing up. What should I do?

Please send an email to contact@songfa.com.sg with the mobile number used for member registration.

 

Q. How do I use my $5 Welcome Voucher

Please inform our staff at point of payment if you would like to use your $5 Welcome Voucher.

T&Cs:

• Valid with a minimum spend of $30 on your next day visit
• Valid for 90 days
• 1 voucher redemption per member, no splitting of bills
• Not valid in conjunction with redemption of cashback
• Not valid in conjunction with other promotions / discounts / privileges and vouchers (except for Mall Vouchers)

 

Q. How can I enjoy the $5 Birthday Voucher? *ADVANCE Member exclusive*

Birthday vouchers are applicable for ADVANCE members who have completed all fields in their profile (including birthday) on the membership portal. Click here to complete your profile and become an ADVANCE member: https://advo.io/xlxJoA

T&Cs:
• Completion of profile must take place at least 2 days before your birthday month
• Birthday Voucher will be automatically loaded into your account 1 day before the birthday month
• Voucher must be redeemed within the birthday month
• 1 voucher redemption per member, no splitting of bills
• Only earning of cashback is allowed when using Birthday Voucher
• Not valid in conjunction with other promotions / discounts / privileges and vouchers (except for Mall Vouchers. Cashback is calculated based on the amount after voucher usage.)
• Valid for dine-in, takeaway and retail products purchased in-store, no minimum spend is required

 

Management reserves the right to amend the terms and conditions without prior notice.